Legal
TaskTango Terms and Conditions for Service Professionals
Last updated: July 13, 2026.
These Terms govern your use of TaskTango's platform as a service professional ("Professional," "you"). By creating a profile, unlocking a lead, or otherwise using TaskTango, you agree to these Terms.
1. Nature of the Service
TaskTango Markets LLC ("TaskTango," "we," "us") operates a lead generation and matching marketplace. We collect project requests from homeowners and make them available to Professionals who match the stated category and service area.
TaskTango is not:
- · A contractor, subcontractor, or party to any agreement between you and a homeowner.
- · A guarantor of the accuracy of any information a homeowner provides, beyond the verification steps described in Section 3.
- · Responsible for whether a lead converts into a signed job, a completed project, or any payment to you.
- · A referral service that vets homeowners' ability or intent to pay for services.
You are solely responsible for:
- · Contacting the homeowner, providing quotes, negotiating scope and price, and closing the job.
- · Verifying licensing, insurance, and any legal requirements applicable to your trade and jurisdiction.
- · All work performed, materials used, and outcomes of any project you undertake as a result of a lead.
- · Your own sales process, follow-up, and conversion. TaskTango delivers opportunities; converting them is your business's responsibility.
2. Fees and Billing
- · Leads are made available on a pay-per-unlock basis. You will see project details (category, general location, timeline, budget range, and photos where provided) before you choose to unlock a lead.
- · Unlocking a lead is a final purchase decision. Once you unlock a lead and receive the homeowner's contact information, the charge is complete and non-refundable except as described in our Credit Policy.
- · Lead pricing varies by category, exclusivity (shared vs. exclusive), and estimated project value, and is subject to change without prior notice.
- · You are responsible for maintaining a sufficient account balance or valid payment method. TaskTango may pause delivery of new leads to accounts with insufficient balance.
- · Auto-reload, spend caps, and pause settings are self-service tools available in your billing dashboard. You are responsible for configuring these to match your budget.
3. Lead Quality and Verification
TaskTango takes reasonable steps to reduce spam and low-quality submissions, which may include phone or email verification of homeowners. However, TaskTango does not guarantee:
- · That any homeowner is ready, willing, or financially able to hire a professional.
- · That the project described will proceed as stated, or at all.
- · That you will be the professional selected, even for shared leads you unlock.
- · The homeowner's responsiveness after a lead is unlocked.
4. Credits and Refunds
Credits are issued only under the conditions described in our published Credit Policy, which is incorporated into these Terms by reference and may be updated from time to time. In general, credits are limited to leads that are objectively defective (invalid contact information, duplicate delivery, out-of-area delivery, miscategorization, or a homeowner's denial of having submitted the request). A lead that does not convert into a sale is not, on its own, grounds for a credit. TaskTango's decision on credit requests is final.
5. No Guarantee of Business Outcomes
You acknowledge that TaskTango's role ends at the delivery of a qualified opportunity. TaskTango makes no representation or warranty, express or implied, regarding:
- · Revenue, sales volume, or return on spend from use of the platform.
- · The number of leads that will be available in your category or service area at any time.
- · Competitive conditions, including the number of other professionals who may also unlock the same shared lead.
6. Limitation of Liability
To the maximum extent permitted by law, TaskTango's total liability to you for any claim arising out of or relating to these Terms or your use of the platform is limited to the amount you paid to TaskTango in the 3 months preceding the claim. TaskTango is not liable for indirect, incidental, consequential, or lost-profit damages, including lost business opportunities or lost sales, even if advised of the possibility of such damages.
7. Indemnification
You agree to indemnify and hold harmless TaskTango, its officers, employees, and affiliates from any claims, damages, or expenses (including reasonable attorney's fees) arising from: (a) your performance of or failure to perform any work for a homeowner obtained through the platform; (b) your violation of any law, license requirement, or third-party right; or (c) any dispute between you and a homeowner over pricing, scope, quality, or payment.
8. Account Suspension and Termination
TaskTango may suspend or terminate a Professional account for: nonpayment, abuse of the credit/dispute process, misrepresentation of licensing or insurance, harassment of homeowners, or violation of these Terms. TaskTango may also remove or decline to publish leads at its discretion.
9. Dispute Resolution
Informal Resolution. Before initiating arbitration or filing a lawsuit, you and Home Demand Pro agree to first attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms, the Platform, your account, any fees or charges, or your relationship with Home Demand Pro through good-faith informal negotiations. A party seeking to initiate informal resolution must provide written notice describing the dispute and the requested resolution. The parties will have thirty (30) days from receipt of the notice to attempt to resolve the dispute informally.
Binding Arbitration. If the dispute is not resolved through informal negotiations within thirty (30) days, the dispute shall be resolved by final and binding arbitration on an individual basis, except as expressly provided below. The arbitration shall be administered by a mutually agreed-upon arbitration provider under its applicable commercial arbitration rules. The arbitrator, and not any court, shall have the authority to determine the enforceability, interpretation, and applicability of this arbitration provision, except that a court shall determine the enforceability of the class action waiver below.
Exceptions. Either party may bring an individual claim in small claims court if the claim qualifies for that court. Either party may also seek temporary or preliminary injunctive relief in a court of competent jurisdiction when necessary to protect intellectual property, confidential information, or prevent unauthorized use of the Platform. Nothing in this section prevents either party from pursuing a claim that cannot legally be subject to arbitration.
Class Action Waiver. To the fullest extent permitted by applicable law, you and Home Demand Pro agree that each may bring claims against the other only in an individual capacity and not as a plaintiff or class member in any purported class, collective, consolidated, or representative action. The arbitrator may not combine the claims of multiple parties or preside over any form of representative or class proceeding.
Governing Law and Venue. These Terms and any dispute arising out of or relating to these Terms or the Platform shall be governed by the laws of the State of Arizona, without regard to its conflict-of-law rules. To the extent a dispute is permitted to proceed in court, the parties agree to submit to the jurisdiction of the state and federal courts located in [COUNTY], Arizona, unless applicable law requires otherwise.
Notice of Disputes. Any notice of a dispute must identify the complaining party, describe the nature and basis of the dispute, and state the specific relief requested. Notices to Home Demand Pro must be sent to: [INSERT LEGAL NOTICE EMAIL AND/OR PHYSICAL ADDRESS].
No Waiver of Rights. Nothing in this section is intended to waive any rights or remedies that cannot legally be waived.
10. Changes to These Terms
TaskTango may update these Terms from time to time. Continued use of the platform after changes take effect constitutes acceptance of the updated Terms.
11. Contact
Questions about these Terms can be directed to [support email/contact page].